starting the game problem!

Discussion in 'Technical Help' started by Johnny, Aug 23, 2018.

  1. Johnny

    Johnny New Member

    Messages:
    11
    Likes Received:
    17
    Trophy Points:
    3
    Gender:
    Male
    Hello!

    I have just tried to start the game but i get the next error: Failed accessing the update server.
    Restarted PC, tried to reinstall the game, but the answer is the same ...
    Can you advise in solving this problem, please?

    Thank you!
    [​IMG]
     
    Last edited: Aug 23, 2018
  2. DarkMoonEnigma

    DarkMoonEnigma Connecting Moon Dots Staff Member Moderator Monria Yamato Pilot Community Manager MCAT Team Member Chief Fun Officer Monria Media Team

    Messages:
    7,580
    Likes Received:
    11,237
    Trophy Points:
    113
    Gender:
    Female
    Location:
    Dark Moon
    I'm not a tech person, but maybe one of our community techies will pop in here and ask the right questions in order to help you. I also moved your thread to our "Technical Help" section which is further down in the forum menu.

    I hope we can get this sorted for you soon.
     
  3. Johnny

    Johnny New Member

    Messages:
    11
    Likes Received:
    17
    Trophy Points:
    3
    Gender:
    Male
    i will try a system restore! hope it works!
     
    DarkMoonEnigma likes this.
  4. Zarnia Foxtrot

    Zarnia Foxtrot Well-Known Member Volunteer Mentor

    Messages:
    221
    Likes Received:
    321
    Trophy Points:
    63
    Gender:
    Female
    Location:
    Pennsylvania, USA
    I'm definitely not a techie but I know there are alot of updates going on now with the Ark Moon and other things so it may be simply you are caught up in a update loop...don't know the tech name for it but I know when they do a larger upgrading, I have to relog several times to get to the launch screen which seems to get "stuck" and eventually, I can get past the launch screen (with the green dot on top which means "ready", not red which means offline) After an update, it also takes longer to sign back on the first time after the update has completed.

    I don't know if any of this helps but I hope you back on into the game. :)
     
  5. WangXiang

    WangXiang Virtually Everywhere Shop Owner Platinum Sponsor

    Messages:
    100
    Likes Received:
    212
    Trophy Points:
    43

Share This Page